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Managing Your Orders

How to Add/Save Products to Your Wishlist

Follow these steps to bookmark the products you want to review and buy later.

How to Manage Your Saved Products & Wishlists

Follow these steps to view your saved products and create a new list.

How to Create a Quote

Follow these steps if you want a quote of the items in your shopping cart.

How to Turn a Quote Into an Order

Follow these steps to convert your quotes into an actual order.

How to View Your Order/Invoice

Follow these steps to view a summary of your order details.

How to Check the Status of Your Order

To know the actual status of your order(s), please refer to the different status labels described here.

How to Pay for Your Approved Quote/Order

Follow these steps to pay for your order via credit card, direct deposit or cheque.

How to Use a Promo Code

Follow these steps to apply a promo code to your order, and here are some reasons why your code won't work.

How to Use Your Account Credit

Follow these steps to apply your account credit upon payment of your order.

How to Indicate Your Order Is for 'Pick Up In Store'

Follow these steps if you want to tell us that you'll pick up your order at our warehouse in Padstow.

How to Get a Shipping Cost Estimate

Follow these steps to request for a shipping cost estimate for the product(s) you want to have shipped.

How to Reorder an Item (You've Previously Purchased)

Follow these steps to view your purchase history and make a new order from those items.

How to Pay Via Credit Card

Follow these steps to pay for your order via American Express, MasterCard or Visa credit cards.