FAQ

FAQ

We do! If you’re spending over $1,000 on industrial products every month, contact the AIMS’ team to discuss your needs.

Absolutely! Just remember that it may take a few extra days for your order to arrive if you live in a regional or remote area

You sure can. Just nominate “Pick Up” when you check out.

Please wait for one of the team to let you know that you’re order is ready for pick up before coming & check our Opening Hours here.

Our warehouse is located at:

 

88 Bryant Street (Corner Fairford Rd) Padstow

New South Wales

We sell a lot of products which are not on the website and we’re constantly expanding our range. Contact the team at AIMS to enquire.

We accept MasterCard, Visa, Amex, Paypal, EFT Bank Transfer and AIMS’ Gift Vouchers. Just choose your preferred option at the Checkout.

No. We only keep your contact details. You’ll need to enter your credit card details each time you order.

Just click on the “Unsubscribe” link at the bottom of the email you have received, and you’ll be off the list.

We’ll be terribly offended and upset, but we’ll get over it…eventually...and we won’t let you know about all our really special offers.

When we shipped your order will have emailed you a tracking number if one was available.

Contact the team at AIMS via customerservice@aimsindustrial.com.au or 02 9773 0122 (during business hours) and we’ll help you.

Have a look at our Returns Policy page for information on how best to do this, depending on the reason you are returning the product.

We ship via Australia Post, TNT & Couriers Please and, if you’re local, you can pick up from us at Padstow, NSW (Just contact us first to ensure your order is ready for pick up so your time isn’t wasted & check our Opening Hours here.

Gift Vouchers are one of the items we don’t offer returns on. Fortunately they have no expiry date so you can use your voucher any time in the future.

You lucky devil! Just choose to pay for all or part of your order at the Checkout.

It doesn’t. AIMS Gift Vouchers have no expiry date.

Unfortunately, our freight providers don’t offer weekend or Public Holiday deliveries

Yes. If you are a Reseller then we have special pricing. Please contact the AIMS Team with details of your business and needs.