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Accounts

We do! If you are based in Australia and are spending over $1,000 on industrial products every month, you may want to consider opening a business account with us.

 

How do I unsubscribe from your marketing emails?

Just click on the “Unsubscribe” link at the bottom of the email you have received, and you’ll be off the list. Alternatively, you may click here to notify the webmaster and we'll take care of your request.

 

 

Payments

Do you store my credit card details?

No. We only keep your contact details. You’ll need to enter your credit card details each time you order.

 

What are my payment options?

We accept Afterpay, bank deposit, PayPal, zipPay, American Express, MasterCard and Visa. And of course, we accept AIMS gift vouchers.

 

Do you sell gift vouchers?

 

Can I return an AIMS Gift Voucher?

Gift vouchers are one of the items we don’t offer returns on. Fortunately, they have no expiry date so you can use them any time in the future.

 

How do I redeem my AIMS Gift Voucher?

You lucky devil! Just choose to pay for all or part of your order at the checkout.

 

When does my AIMS Gift Voucher expire?

It doesn’t. AIMS Gift Vouchers have no expiry date.

 

 

Pricing

Is GST included in your pricing?

Yes, Goods and Services Tax (GST) is included, and the specific amount is indicated in the order summary.

 

Do you offer discounts for bulk purchases?

In most cases, we can. The amount varies by product type. In some cases, there is very little margin to work with but in other cases, depending on the quantity involved, the discounts can be significant. Email us and we'll send you a quote.

 

Do you sell to resellers? Do you offer wholesale pricing?

Yes. If you are a reseller, then we have special pricing for you. Let's talk via email so we can directly assist you.

 

 

Orders

How do I track my order?

When we shipped your order, we should have emailed you a tracking number if one was available. If you can’t find it for some reason, just let us know via email and we'll follow up for you.

 

Can I pick my order up from your warehouse?

You sure can. Just nominate “Pick Up” when you check out. Please wait for one of the team to let you know that your order is ready for pick up before coming. Here are our business hours and address.

 

How long is the ordering lead time for items not in stock?

It varies depending on the product, manufacturer and vendor. We aim to ship all products, at the latest, within three (3) business days of order but if you have a specific timeline, please contact us and we will advise the specifics for your required products and transport to your location.

You may occasionally see product listings marked "Out of Stock - Contact Us For Lead Time". Clicking the button takes you to a contact form pre-filled with the item's details. As soon as we receive your submitted inquiry, we immediately coordinate the items' availability with our supplier.

 

The product I want is out of stock, but I'm willing to wait. The lead time is acceptable to me. How do I place my order for those items?

If it is during business hours, you can chat with us and one of the team will make the product available for you to order online immediately. Alternatively, if it is outside business hours or you'd rather have the order processed offline, let us know of those items and the number you need via email, and we'll process them for you as an offline order.

 

I can’t find a product I’m looking for on your website. Can I order it from you?

We sell a lot of products which are not on the website and we’re constantly expanding our range. Contact us to enquire.

 

I’ve made a mistake in my order or need to cancel it. How do I do that?

Email us or call 02 9773 0122 (during business hours) and we’ll promptly assist you.

 

Will you ship anywhere in Australia?

Absolutely! Just remember that it may take a few extra days for your order to arrive if you live in a regional or remote area.

 

What shipment options do you offer?

We ship via Australia Post, TNT and Go Logistics. If you’re local, you also have the option to pick up your order from our warehouse at Padstow, NSW. We advise that you contact us first to make sure that your order is ready for pickup.

 

Will you deliver to me on the weekend or a public holiday?

Unfortunately, our freight providers don’t offer deliveries on weekends or public holidays.

 

How quickly can you deliver my order?

We aim to ship all products, at the latest, within three (3) business days of order.

 

 

Returns, Refunds and Warranty Claims

How do I return an item?

Have a look at our Returns Policy for information on how to do this. The process may vary depending on the reason you are returning the product.

 

 

Your Specific Question

Do you have any questions that we didn't cover here?

You may still have other concerns in mind. Please don't hesitate to send your question via email and we'll attempt to answer it promptly.

For questions regarding your account, quotes, orders and more, please visit our Help Section.